Program Manager Sales & Service Job in @ Uplers

Job Description

We are seeking a dynamic and results-driven Program Manager to drive strategic initiatives across the Sales and Service domains. This role will be pivotal in ensuring seamless execution, improving operational efficiency, and delivering measurable outcomes aligned with organizational goals. The Program Manager will collaborate closely with cross-functional teams, including sales, service, operations, and technology, to design, implement, and scale impactful programs. Key Responsibilities: Program Management & Execution Lead the planning, execution, and delivery of strategic programs within the Sales & Service verticals. Ensure alignment of program objectives with organizational priorities and CBO directives. Develop and maintain detailed program roadmaps, timelines, and deliverables. Sales Optimization Identify and implement strategies to improve sales performance and productivity. Work closely with the sales leadership team to design incentive programs, contests, and training modules. Analyze sales data to identify trends, gaps, and opportunities for growth. Service Excellence Develop programs to enhance customer service delivery, focusing on customer satisfaction and retention. Collaborate with service teams to identify bottlenecks and implement process improvements. Monitor key service metrics (CSAT, Success stories, Connectivity) and ensure adherence to quality standards. Cross-functional Collaboration Act as the liaison between sales, service, and other departments to ensure cohesive program execution. Facilitate regular reviews with stakeholders to track progress and address challenges. Partner with the HR and L&D teams for skill enhancement initiatives. Data-driven Decision-making Leverage analytics to monitor program success and propose actionable insights. Develop dashboards and reports to communicate program outcomes and recommendations to the CBO.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Program Management Service Excellence