It Service Management Job In Chain Iq Group Ag
- Kpr sugar apperals
- 6 to 10 Yrs
- Other Maharashtra
- 1 month ago
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Job Description
- About Chain IQ Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Zurich, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide. Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQs approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact. Join our Team It is an exciting time at Chain IQ and our team in Mumbai are looking for a Senior Consultant in IT Application Management. Chain IQ generate value far beyond cost reduction. We transform our clients indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development. Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base. Role Purpose The primary objective of this role is to provide high-quality IT Service Management services in a structured, professional, and consistent manner. This position is essential for maintaining the stability, efficiency, and continuous improvement of sourcing and procurement applications. Responsibilities We are looking for a dynamic professional in Application Management and IT Service Management who is enthusiastic about learning new technologies. As a member of our vibrant Digital Operations and Transformation team, you will play a key role in enhancing our Indirect Procurement platform capabilities. The ideal candidate should be adaptable, customer-focused, and possess strong skills in low-code/no-code platforms, REST API-driven integrations, and database technologies. Main responsibilities will include: Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. Provide Production support for Chain IQs portfolio of Indirect Procurement applications and integrations. This includes administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. Ensure applications are prepared to support new or existing processes and service levels. Oversee Change, Release, Testing, and Capacity management. Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. Communicate business priorities to allocate appropriate resources for critical projects. Requirements Minimum of a bachelor's degree or equivalent in a relevant field of study. At least six years of relavant experience delivering complex IT services to business and process owners. Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. Proficiency in SQL Data analysis, API-driven integrations, and investigation skills Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. Critical thinking skills to analyse information and recommend effective solutions. Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure based applications is desired. Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. ITIL foundation certification must We are Great Place To Work certified in Switzerland, the United States, the United Kingdom, Singapore, Romania, Poland and China. We proudly offer a first-class benefits package to all employees, so come and join Chain IQ and become part of an innovative, inspiring, and high-performing team of entrepreneurs, who are globally connected and locally anchored. Please let us know if you require any assistance during the recruitment process so that we can work with you to meet your needs. Furthermore, please be advised that if you submit an application to us for this position, your application and personal details will be processed in accordance with our Data Privacy Notice for Job Candidates. Important notice to Employment Businesses/Agencies: CHAIN IQ does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact our CHAIN IQ recruitment team to obtain prior written authorisation before referring any candidates. In the absence of such written authorisation being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of CHAIN IQ. CHAIN IQ shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: It Service Management Job In Chain Iq Group Ag
Contact Details:
Company: Chain IQ GroupLocation(s): Other Maharashtra
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Keyskills: IT Service Management Application Management
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