IT Service Delivery | 6 to 9 Years | Trichy @ Capgemini

Job Description

Job DescriptionWill be solely responsible for all IT needs of run phase engagements, will bridge the gap between the end users and IT world. A dedicated IT Single Point of Contact responsible for an engagement for the life of the contract.Engagement relationship management with a focus to Fulfill engagement technology needs and ensure a smooth Run the Business Project mobilization to support desired business outcomes Revenue, Margin, Satisfaction Cost and Risk management.Coordination with required resolver groups in major incidences, repetitive incidences be it Infrastructure, Network, Application etc.Should able to provide detail first hand technical details in case of issues.Take active part in finalizing functional requirements with delivery team for any application change.Driving Global IT initiatives/projects with engagements.Provide value addition to the engagement from cost and effort savings.Primary SkillsManaging the end to end IT coordination in Run Phase Engagements. Stabilize and Operationalize core IT support processes.Setting up internal Governance with Service desk and other IT teams.Must Have Sound Knowledge in IT Service Delivery & Support.Must Possess good Project Management skills. Should Possess good Client Management skills.Secondary SkillsITIL Certification is an added Advantage. PMP Certification is an added Advantage.Involve in technical troubleshooting.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Project Management Client Management Technical Troubleshooting