Customer Support Executive Job in Seven @ Sevens Enterprises

Job Description

(Entry-Level) Location: Kalyan, Maharashtra Type: Full-Time About the Role: We are seeking a motivated individual to join our team as a Customer Support Representative. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a seamless experience for our clients. Key Responsibilities: Respond promptly to customer inquiries via phone, email, chat, and social media. Resolve customer complaints and provide appropriate solutions in a timely manner. Maintain detailed records of customer interactions and issue resolutions. Collaborate with internal teams to ensure customer satisfaction and effective problem-solving. Identify patterns in customer feedback and provide insights for process improvement. Assist in processing orders, returns, and refunds, ensuring adherence to company policies. Build and maintain positive relationships with customers to promote loyalty. Qualifications: Experience: 1-2 years in customer support or a similar role. Communication Skills: Excellent verbal and written communication in English (regional language proficiency is a bonus). Tech-Savvy: Proficient in using CRM software, MS Office, and communication tools. Problem-Solving: Strong ability to address customer concerns effectively and empathetically. Adaptability: Ability to work in a dynamic, fast-paced environment. Education: A bachelor's degree or equivalent is preferred.,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Communication Skills Adaptability ProblemSolving