Assistant Manager - Lean Digital
- Genpact
- 5 to 9 Yrs
- Chennai
- 9 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Lean Digital Transformation Responsibilities Work with Ops leads Vertical Leads and customers to design, implement and drive Value Generating [VG] roadmaps and/or Transformation Roadmaps (Digital and Analytics Included) Work with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities. Work closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis and implement process improvements & digital solutions across the business or organization. Support the aligned teams in their Lean Journey for continuous improvement and operationalize the Lean Approach Identify process improvement opportunities by conducting VSM, Gemba and floor walks. Conduct Lean Action Workouts, Kaizen events together with Operations and Customers Create roadmaps for transformation and Lean Initiatives and work closely with Business Leaders for realization of the same. Lead and deliver Lean Digital projects that improve end-to-end processes and driving significant business impact for customers. Work closely with Operations and Functional Teams to identify process defects, conduct root cause analysis and implement process improvements & digital solutions across the business or organization. Conduct Quality Awareness and Lean Trainings within the organization Initiating and leading projects that improve end-to-end processes. Setting, validating, and auditing measurement systems to deliver business impact. Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives. Supporting Transition teams in volume analysis, metric base lining and target setting for new processes Driving Standardization and Global Best Practices within the organization Interact with Clients to understand Key business Priorities and Opportunity dentification. Build detailed communication plans and work with significant communication and design teams to deliver impactful creative output and ensure timely adherence to those plans. Qualifications we seek in you! Minimum Qualifications Excellent Project Management experience Designing and driving small to large scale improvement & transformation projects Excellent communication skills Excellent Problem Solving & Analytical bent of mindset Lean & Green Belt Trained, Tested, Certified Critical thinking & accountability Good Leadership, consultative & partnering skills required Relevant experience in the design, implementation, and administration of Digital transformation projects Preferred Qualifications Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce Effective probing skills and analyzing / understanding skills Problem solving skills with customer centric approach Must be able to work on a flexible schedule (including weekend shift work) Job Assistant Manager Primary Location India-Chennai Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 10, 2025, 7:47:56 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Assistant Manager - Lean Digital
Contact Details:
Company: GenpactLocation(s): Chennai
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Keyskills: Project Management Communication Skills Problem Solving Analytical Skills Lean Green Belt Leadership Digital Transformation
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