Project Manager - Production support Job in
- Wakencode Technologies
- 5 to 12 Yrs
- Hyderabad
- 21 days ago
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Job Description
- Job Title: Project Manager - Production support Job ID: POS-10046 Primary Skill: production support Location: Hyderabad Job Description: Technical Project Manager - AMS Job Title: Technical Project Manager AMS (Application Management system) Primary skills: .Net technologies, Project and Incident Management for AMS projects Location: Hyderabad Mode of work: Hybrid Experience: 12+ years About The Job Are you a committed Technical Project Manager with a knack for steering complex Application management support (Production support & Maintenance) projects to success We are looking for a seasoned Technical Project Manager with expertise in managing .Net based application management support projects, project governance, and cost optimization to join our innovative team. You will lead projects focused on Production support & Maintenance projects, ensuring they meet strategic objectives. Your role will include planning, monitoring and controlling project activities to ensure adherence to SLAs, client satisfaction and ensuring they meet project objectives by continuous improvement. You will also act as an Incident Manager when needed, ensuring efficient handling of critical incidents to minimize business impact Know your team (Legacy Rewired, Engineering the Future) At ValueMomentums Engineering Center, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise. Join a team that invests in your growth. Our Infinity Program empowers you to build your career with role-specific skill development leveraging immersive learning platforms. You'll have the opportunity to showcase your talents by contributing to impactful projects. Responsibilities Project management: Plan, execute, and manage application support projects, focusing on .NET technologies. Oversee incident, problem, change, and release management processes for supported applications. Ensure compliance with SLAs, including uptime, response time, and resolution time. Collaborate with clients to define and document requirements, priorities, and expectations. Prepare and manage project budgets, schedules, and resources. Drive continuous improvement initiatives, including automation and process optimizations. Manage resource allocation and ensure the team is adequately trained on .NET technologies and tools. Monitor and report project performance metrics, including MTTR, ticket trends, and SLA compliance. Incident Management Act as the Incident Manager to oversee the resolution of critical incidents impacting business operations. Coordinate with the L2/L3 teams, development teams, and infrastructure teams to ensure quick resolution. Communicate effectively with stakeholders during high-severity incidents, providing timely updates and post-resolution summaries. Drive Root Cause Analysis (RCA) for major incidents and ensure implementation of preventive actions. Establish and maintain escalation protocols for unresolved or recurring issues Requirements Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to work effectively in a team and independently. Project management skills to deliver solutions on time and within budget. Up-to-date knowledge of cloud services and best practices. B.Tech/ B.E/ MCA/ M.Tech in Computer Science or equivalent (FULL TIME) having 12+ yrs of total IT experiences. 3- 5 years of working experience on managing application management support projects. 5+ years of relevant experience in project management. Strong Knowledge of .NET technologies, including ASP.NET, MVC, C#, Web API, and related frameworks. Proficiency in Agile/Scrum methodologies and traditional project management approaches. Hands-on experience managing critical incidents and driving RCA and corrective actions. Familiarity with ticketing systems (e.g., ServiceNow, Jira), monitoring tools, and ITSM processes. Strong leadership, communication, and stakeholder management skills. Previous experience in the insurance industry. Professional certification (PMP) preferred. ITIL/ITSM certification for incident and service management will be a plus. About ValueMomentum ValueMomentum is a leading solutions provider for the global property & casualty insurance industry, supported by deep domain and technology capabilities. We offer a comprehensive suite of advisory, development, implementation, and maintenance services across the entire P&C insurance value chain. This includes Underwriting, Claims, Distribution, and more, empowering insurers to stay ahead with sustained growth, high performance, and enhanced stakeholder value. Trusted by over 75 insurers, ValueMomentum is one of the largest standalone insurance-focused solutions providers to the US insurance industry. Our culture Our fuel At ValueMomentum, we believe in making employees win by nurturing them from within, collaborating and looking out for each other. People first - We make employees win. Nurture leaders - We nurture from within. Enjoy wins - Celebrating wins and creating leaders. Collaboration - A culture of collaboration and people-centricity. Diversity - Committed to diversity, equity, and inclusion. Fun - Help people have fun at work. Company Perks & Benefits Compensation - Competitive compensation package comparable to the best in the industry. Career advancement - Career development, coaching and mentoring programs for professional and leadership skill development. Comprehensive training and certification programs. Benefits: Comprehensive health benefits, wellness, and fitness programs. About The Company Headquartered in New Jersey, US, ValueMomentum is the largest standalone provider of IT Services and Solutions to Insurers. Our industry focus, expertise in technology backed by R&D, and our customer-first approach uniquely position us to deliver the value we promise and drive momentum to our customers initiatives. ValueMomentum is amongst the top 10 insurance-focused IT services firms in North America by number of customers. Leading Insurance firms trust ValueMomentum with their Digital, Data, Core, and IT Transformation initiatives. Benefits We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are: Competitive compensation package. Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development. Comprehensive training and certification programs. Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Project Manager - Production support Job in
Contact Details:
Company: ValueMomentumLocation(s): Hyderabad
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Keyskills: Project Management Incident Management MVC C Net technologies ASPNET
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