Assistant Manager - Work Force Management @ Genpact

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Assistant Manager, Work Force Management (WFM) Responsibilities Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure adequate staffing is maintained. Participate in periodic meetings with Operations & the Client Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights Provide insights on existing data to internal/external stakeholders Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively All the observations should be reported to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any. Qualifications we seek in you! Minimum qualifications Any graduate degree or equivalent with a strong academic record Excellent Communication Skills Should have a good working knowledge of using Excel Good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans, etc Preferred qualifications Innovative and able to influence others Contact Centre Workforce Management experience JobAssistant Manager Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 20, 2025, 7:36:32 AM Unposting DateMar 22, 2025, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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