Medical secretaries take patient's basic medical histories, arrange for patients to be hospitalized, and process insurance payments. They also prepare articles and reports and transcribe dictation for physicians and other medical workers. They are sometimes known as a medical receptionist, medical administrative assistant, hospital unit secretary.
Medical Secretary Responsibilities:
Schedule, reschedule, and cancel appointments.
Take phone calls from patients, labs, and physicians.
Documents in telephone notes and assigns to proper staff.
Ensure health care patients receive excellent customer service.
Update management on physician schedule changes for vacations, meetings, etc.
Check voicemails and respond to phone calls.
Contact patients and schedule overdue appointments.
Call patients to remind them of upcoming appointments.
Comply with office policy and procedures.
Assist in managing medical billing.
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Keyskills: it skills arranging communication skills organization appointments terminology medical