Business Analyst - Customer Communication
- Genpact
- 4 to 8 Yrs
- Other Haryana
- 12 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of for the role of AM, Customer Communication Specialist. In this role, the individual will be responsible for supporting the delivery of integrated, omni-channel customer communications campaigns, including regulatory, crisis, and change communications. The role involves supporting the Customer Communications Senior Manager to deliver helpful and concise information to customers. Responsibilities Work on the implementation of communication plans for regulatory, product, and crisis communications. Develop and execute customer campaigns and communications. Create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines. Connect with internal and external parties to learn about their content needs. Conduct research to formulate ideas or support writing. Learn about the target audience for copy. Assist in other aspects of the creative or research processes to create cohesive, accurate content. Partner with internal stakeholders to ensure communications are accurate, compliant, on brand, and reach business objectives. Adhere to the existing quality control process. Qualifications we seek in you! Minimum Qualifications / Skills Bachelors degree in marketing, Communications, or related field Experience of working in financial services Good years demonstrated experience working in a communications role with an emphasis on writing and executing customer communications. Ability to collaborate with stakeholders to ensure messaging is relevant, concise, and engaging. Highly organized, a skilled collaborator with an ability to excel under pressure. Copywriting experience with an ability to shift to unplanned and changing priorities with ease. Preferred Qualifications/ Skills Experience in leading integrated campaigns and working with creative agencies (in-house or external). Excellent written communication skills with an in depth understanding of digital channels and communication design. Job Business Analyst Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 13, 2025, 1:16:14 AM Unposting Date Sep 8, 2025, 8:46:14 PM Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Business Analyst - Customer Communication
Contact Details:
Company: GenpactLocation(s): Other Haryana
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Keyskills: Copywriting Regulatory Communications Crisis Communications Content Creation Quality Control
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