Walk-in @ Infosys Bpm- Hiring For Email

Job Description

Walk-in @ INFOSYS BPM- Hiring for Email and Chat Process (Non Voice) Pune

Interview Details

Interview Dates :16-03-2020 to 18-03-2020 (Monday to wednesday)

Interview timings: 10AM to 2PM

Interview venue Details:

Infosys Recruitment Center,

45-B Wing, Kapila Towers, Behind Dr. Batra,

Ambedkar road near Pune RTO & Railway Station,

Pune 411001

Contact Person: Anamika Singh

Referred by: Farzana

Job Description- Non Voice Process

• Resolving customer queries and requests that are received via Email and chat.
• Processing and logging requests in case management applications.
• Identifying customer needs.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Skills Required:

• Bachelors degree
• Proficient computer skills.
• Proficient with MS Office suites.
• Excellent e-mail etiquette.
• Outstanding written communication skills.
• Strong people skills.
• Willing to work in rotational shifts.

Eligibility Criteria:

Qualification: Any Non IT Graduate / Post graduate (Full Time- Without any Backlogs)

Domain: Non-Voice Process

Shifts: 24*7/Rotational Shifts

Experience: 0 to 1 Years of Experience.

Job location: Pune

The candidate should carry below mentioned documents in Original:

• 10th, 12th, Graduation and Post-Graduation (Mark Sheet and Certificate). Provisional Degree Certificate
• 2 Color Passport Size Photographs.
• ID Proof Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
• Previous Employer Relieving Letter or Experience Letter. (If Any)
• Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)

Thanks & Regards,

Farzana

HR Recruiter | INFOSYS BPM LIMITED

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