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Team Leader Debt Collection Job in Wehire @ Wehire Talent

Home > Customer Service (Domestic)

 Team Leader Debt Collection Job in Wehire

Job Description

    Work Experience Requirements/Responsibilities:

    • Oversee all project-related activities, including resource allocation, process setup, and optimization for cost and utilization.

    • Develop, execute, and monitor team deliverables.

    • Collaborate with other departments to ensure smooth workflow implementation.

    • Maximize revenue and minimize costs.

    Team Management:

    • Motivate and uplift team morale.

    • Train and create growth opportunities for subordinates.

    • Manage employee relations, conduct skip-level meetings, and improve employee connectivity.

    • Build and maintain an environment of trust, fairness, and organizational values.

    Technical Skills:

    • Proficient in analytical skills and data analysis using Excel.

    • Skilled in PowerPoint presentation creation and delivery.

    • Willingness to work various shifts and weekends as per organizational needs.

    • Basic understanding of key financial evaluations and sensitivity to managing process P&L.

    • Develop strategies and understand operational metrics like attrition and service levels.

    • Ability to create staffing and scheduling models, and prepare root cause analysis (RCA) and improvement action plans.

    • Strong negotiation and persuasive skills.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Team Leader Debt Collection Job in Wehire

Contact Details:

Company: Wehire Talent
Location(s): Mumbai

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Keyskills:   effective communication team handling debt collection

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