Opening for Collection Executive Job in
- Shelby Management
- 4 to 6 Yrs
- Bengaluru
- 17 days ago
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Job Description
20 years of operation in India, we provide comprehensive solutions to clients across
various sectors.
Position Overview:
We are seeking an experienced and highly motivated Senior Executive - Collections to
join our Headquarters team at Bangalore. The ideal candidate will possess 4-6 years of
relevant experience in receivable management, demonstrating excellent
communication skills and a proven track record in managing Accounts Receivable
profiles. This role reports to the Senior Manager - Accounts and Finance.
Responsibilities:
Collections Management:
o Conduct regular follow-ups with company field Sales team and customers
for collections.
o Review invoice-wise outstanding balances daily with the Field Sales team.
o Coordinate with Field Sales & Internal Sales to ensure timely invoice
submission and adherence to cut-off dates.
o Proactively investigate reasons for outstanding dues exceeding credit
terms.
o Follow up on payment advice and reconcile customer accounts, ensuring
periodic balance confirmations.
Reporting and Analysis:
o Prepare and circulate weekly outstanding files with sales team,
highlighting prominent and overdue receivables.
o Develop and present monthly risk assessment reports based on invoice
wise reviews.
o Prepare and share Days Sales Outstanding (DSO) files for monthly
presentations.
o Prepare Timeliness of Follow-Up Actions reports.
Customer Relationship & Process Improvement:
o Maintain and update a comprehensive customer master data, including
contact information.
o Proactively initiate soft calls to customers post-invoice submission and
send pre-due date reminders.
o Issue reminder letters for overdue payments.
o Resolve billing disputes and payment discrepancies.
o Gather customer feedback on the collection process.
o Suggest and implement process improvements to enhance collection
efficiency.
Performance Monitoring:
o Measure and track the reduction in overdue accounts.
o Adhere to all company collection policies and procedures.
Skills and Qualifications:
Soft Skills:
Experience in AR collections with PSU organizations is desirable.
Excellent communication skills in English, Hindi, Kannada, Tamil, or Telugu
Excellent knowledge of receivable management, follow ups on collection and
accounting
Strong analytical and problem-solving abilities
Proactive approach to process improvements and issue resolution.
Educational and Technical Skills
B.Com or BBA/BMS degree.
4-6 years of relevant experience in collections and accounts receivable
management.
Proficient in Tally ERP and Microsoft Office Suite, particularly Excel.
Team player with the ability to manage multiple priorities efficiently
Preferred Experience:
Experience in AR collections, preferably in the Electricals and B2B corporate
Sales sector or with PSU organizations.
Strong knowledge of receivable management, collection follow-ups, and
accounting principles.
Key Deliverables (KRIs):
Collection Efficiency: DSO reduction, Collection Effectiveness Index (CEI),
reduction in overdue accounts.
Customer Relationship Management: Customer satisfaction, dispute
resolution.
Process Adherence and Documentation: Timeliness of follow-ups, accuracy of
records, policy compliance.
Financial Impact: Reduction in bad debt write-offs.
Employement Category:
Employement Type: Full timeIndustry: Manufacturing
Role Category: Customer Care Executive (Rel Centre)
Functional Area: Not Specified
Role/Responsibilies: Opening for Collection Executive Job in
Contact Details:
Company: Shelby ManagementLocation(s): Bengaluru
Keyskills: bpo call centre collection executive
Shelby Management
Shelby Management Solutions is an unique, unwavering and inspirational service provider, headquartered at Bangalore. Our aim is to provide exceptional talents with a solid ethics and competency to think creatively and shape up their career. Our prime role is to act as a catalyst in bringing qualif...
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