Technical Business Analyst Job in Digital @ Consultancy

Job Description

Company Description Digital Aptech Pvt. Ltd. (DAPL) is a global expert in IT support and services, founded in 2013. As a CMMI Level 3 company, DAPL focuses on quality, information security, and customer-centricity. Known for providing superior post-development support and maintenance, DAPL is chosen by brands across the globe for business elevation. Role Description This is a full-time on-site role in Kolkata for a Technical Business Analyst at Digital Aptech Pvt. Ltd. The Technical Business Analyst will be responsible for analyzing business processes, gathering and documenting business requirements, conducting system analysis, and applying analytical skills to provide effective solutions. We are looking for a highly skilled Technical Business Analyst with a strong techno-commercial mindset. The ideal candidate will have experience working with Agile teams, managing software development projects, and handling client communication. A strong understanding of software development lifecycle (SDLC), requirement documentation, wireframing, and stakeholder management is essential. Key Responsibilities: Business & Technical Analysis Partner with stakeholders, product owners, and development teams to gather, analyze, and document business requirements. Convert business needs into functional and technical specifications (BRD, FRD, SRS, Use Cases, User Stories, Wireframes). Conduct gap analysis to identify areas of improvement and process optimization. Collaborate with UI/UX teams to design wireframes and prototypes using tools like Figma, Balsamiq, and Lucidchart. Project Management & Agile Execution Work with cross-functional Agile teams to ensure project deliverables align with business objectives. Define User Acceptance Testing (UAT) scenarios and assist in validation before deployment. Support Scrum ceremonies (daily stand-ups, sprint planning, retrospectives) and maintain project roadmaps. Utilize JIRA, Confluence, and Salesforce to manage requirements and project documentation. Techno-Commercial & Stakeholder Communication Serve as a liaison between technical teams and business stakeholders, ensuring clarity in requirements and project scope. Conduct business impact assessments for proposed IT solutions. Manage and prioritize initiatives based on business value, feasibility, and return on investment (ROI). Prepare and evaluate RFI/RFP documents for project proposals and vendor selection. Deliver presentations and reports to senior management, demonstrating a solid techno-commercial understanding. Documentation & Compliance Maintain top-notch documentation including requirement elicitation, test cases, workflows, and SOPs. Ensure compliance with data security, privacy, and business ethics standards. Create and manage process-related SharePoint sites and knowledge repositories. Key Requirements: Technical Skills Business Analysis & Requirement Engineering: BRD, FRD, SRS, RFI/RFP, Gap Analysis, Use Cases. Project & Agile Tools: JIRA, Confluence, Salesforce, MS Visio, Lucidchart. Wireframing & Prototyping: Figma, Balsamiq, Axure RP. Process Improvement & Automation: Experience in Robotic Process Automation (RPA) is a plus. Data Analysis & Reporting: MS Excel, Power BI, and SQL (preferred). Soft Skills & Competencies Excellent communication skills (C2 English level); other language knowledge (B1) is a plus. Strong analytical and problem-solving skills with a keen eye for detail. Customer-centric mindset with outstanding stakeholder management abilities. Ability to simplify complex technical concepts for non-technical stakeholders. Self-driven and proactive in managing multiple projects simultaneously. Qualifications & Experience: Bachelor or Master degree in Computer Science, Information Technology, or a related field. 5+ years of experience as a Business Analyst in IT services, software development, or mobile app projects. Certifications in Agile, Scrum, or Business Analysis (CBAP, PMI-PBA) are a plus. Business Analysis and Systems Analysis skills Strong analytical skills Experience in developing and documenting business requirements Understanding of business processes Bachelors degree in Business Administration or related field Excellent communication and interpersonal skills Knowledge of IT systems and software,

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Keyskills:   Business Analysis Requirement Engineering BRD FRD Gap Analysis Use Cases JIRA Confluence Salesforce MS Visio Axure RP MS Excel Power BI SQL SRS RFIRFP Figma Balsamiq