JOB DESCRIPTION Key Responsibilities: Manage inbound and outbound calls in a timely manner Following call centre scripts when handling different topics Identify the needs of customers, resolve issues, and provide solutions. Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call centre database Skills: Communication Skills Oral & written Listening skills Multilingual Language Proficiency Professionalism Multi-tasking Previous customer service experience, especially in the hospitality industry, and a background in collections are preferred. However, freshers are also welcome. Industry : BPO/Call Centre Graduation Required : Any Graduate,
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Not Specified Functional Area: Not Specified Role/Responsibilies: Senior Executive | Executive Job In Sterling