Igt Hiring For Manager - Wfm In Pune - - Igt
- IGT Solutions
- 8 - 12 years
- Pune
- 11 months ago
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Job Description
Profile Summary:
IGT Solutions is looking for Manager - WFM, this role will be responsible on overall delivery of workforce management team and ensures that business goals are met while meeting company profitability.
Job Responsibilities :
- Responsible to manager WFM for Process end to end as the focal point for managing service level by controlling leakages and reporting incident on real time basis.
- Command Centre analyst will be primary responsible for monitoring events
The Workforce Management Analyst is responsible for effectively delivering real time management with the purpose of optimizing utilization of resources to achieve business objectives. - Resource Planning: Maintaining and recommending the Manpower requirement to higher management, based on current situation and future requirement
- Co-coordinating with the business for adhoc activities to be conducted on mass level. e.g. Training for Newly launched Products, Projects of different types, BCP (Business Continuity Process)
Knowledge and Skills Set:
- Expert in Managing Service Level and controlling Leakages
- Guiding team on new project and executing it more efficiently
- Exploring new vendors in view of cost & quality benefits
- Forecasting & Scheduling manpower as per business requirement
- Maintaining and recommending the Manpower requirement to higher management, based on current situation and future requirement
- Planning and implementing the new projects as per the requirement of the Organization to reduce the cost and maintain the efficiency of work with less number of Manpower
- Managing cost & quality benefits
- Involved in Analyzing IVR call log files to determine root cause of production issue, IVR UAT testing and implementation
- Must be having hands on experience in Capacity Planning, Forecast and Volume Management,
Delivery management, Roster, Client Management
- Must be holding experience in WFM Tools such as IEX / Variant etc.
- Handling Manpower planning is the key responsibility
Contact Person - Lipi Jhingran
Email ID - Li**********n@ig*********s.com
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Operations Support
Role: Operations Support
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: IGT Solutions Private LimitedLocation(s): Pune
Website: https://www.igtsolutions.com
Keyskills: workforce management Workforce Planning WFM forecasting Resource Management
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