AM-HIG020750 Job in Genpact at Hyderabad
- Genpact
- 2 to 6 Yrs
- Hyderabad
- 7 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Human Resources Operations (HRO)! Supervises, motivates, and evaluates the day-to-day performance of the People Connect team, specifically the Tier 2 Specialists. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity. Responsibilities: Provide supervision, coaching, and mentoring for staff development and growth Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners. Participate in the testing, implementation, upgrading and support of new or modified system changes. Manage the performance expectations of the team and ensure SLAs are being met Participate in and oversee project work to support additional work intake for HR Services team Is available to staff to answer questions. Monitors Requests and gives ongoing continuous feedback. Identifies and delivers on training opportunities. Manages issue escalations and Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints. Communicates and maintains relationship with COEs to ensure on track for all team to deliver great employee service via Request work and process gap analysis.Lateral. Act as a mentor and resource for coordinators by providing ongoing subject matter expert support and guidance. Influence best practices of customer service across HR Shared Services Partners with HR Shared Services Supervisors and Team Leads to identify training gaps and trends and take appropriate action so that future errors or gaps in knowledge are minimized. Qualifications we seek in you! Minimum Qualifications / Skills Bachelors degree in Human Resources Experience in HR support or customer service role, with supervisory in a shared services environment. Proficiency in Microsoft suite products Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions. Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function. Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail. Experience with continuous process improvement Experience with Service Now for HR or similar HR Case Management system Preferred Qualifications/ Skills Having experienced in PeopleSoft and SuccessFactors is an added advantage Job Assistant Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 17, 2025, 5:54:31 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: AM-HIG020750 Job in Genpact at Hyderabad
Contact Details:
Company: GenpactLocation(s): Hyderabad
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Keyskills: Customer service Supervisory skills Communication skills Continuous process improvement Service Now PeopleSoft SuccessFactors
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