Review dispute files received daily, ensuring adherence to client SOPs and guidelines.
Investigate disputes thoroughly, ensuring accuracy and compliance with established procedures.
Conduct various internal audits to ensure compliance with regulatory rules, client requirements, and internal policies.
Ensure accounts that impact consumers or are subject to regulations are properly handled.
Ensure all processes comply with relevant regulations, including those that touch consumers or are governed by specific rules.
Identify any discrepancies or non-compliance issues and recommend corrective actions.
Maintain clear documentation of dispute investigations and audit findings.
Prepare reports summarizing findings, actions taken, and any areas of concern.
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Back Office Operations Functional Area: Not Specified Role/Responsibilies: Dispute Expert Job in Provana India Private
Contact Details:
Company: Provana India Location(s): Noida, Gurugram