Senior Manager Operational Excellence
- Sodexo
- 9 - 14 years
- Mumbai
- 11 months ago
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Job Description
Role and Responsibility
- Drive overall Operational excellence agenda while impacting key result areas around process efficiencies, smart and safe workplace, standard operating procedures and best practice sharing.
- Understand the contractual requirements, identify gaps in value delivered, financial or reputational risk involved and quantify benefits.
- Project/Program managing companywide benchmarking exercise and business development support and solution design.
- Work collaboratively with operations teams to prorogate process view, identify issues and root causes and facilitate innovative solutions
- Establish an efficient/effective process for communicating activities, formally tracking/reporting status/results and sharing best practices across sites and client segments.
- Drive overall governance and senior stakeholders engagement.
- Assess current service delivery process baseline and identify process improvement opportunities.
- Manage the process of selecting, scoping and prioritizing Lean/Kaizen projects including review of resource utilization within site service delivery operations.
Lead/support ongoing project reviews and reporting
Key Skills and competencies:
- Excellent client presence, interpersonal and communication skills (both oral and written)
- Expert in LEAN , Six sigma , and other quality tools and their application based on business scenario
- Project management skills
- Excellent Mentoring, facilitation and training skills
- Ability to look at processes and work area critically and has the knack of identifying issues and bottlenecks.
- Ability to understand and analyze the financial performance data
- Exceptional analytical and quantitative skills
- Excellent interpersonal skills and a collaborative management style to work effectively with multiple stakeholders.
- Inspires others to achieve high standards and adapt to change.
- Strong influencing skills, able to motivate others. Ability to work effectively at all levels of the organization.
- Detail orientation, prioritization and time management skills to ensure that work related activities are completed in an accurate and timely manner.
Job Classification
Industry: Facility Management ServicesFunctional Area:
Role Category: Business Process Quality
Role: Business Process Quality
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in HR/Industrial Relations
Doctorate: Doctorate Not Required
Contact Details:
Company: SodexoLocation(s): Mumbai
Keyskills: Process Improvement Process Excellence operational excellence six sigma Business Excellence
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Sodexo
Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in services that improve Quality of Life, an essential factor in individual and organizational performance. Operating in 80 countries, Sodexo serves 75 million consumers each day through its unique combination of On-site Serv...
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