Customer Relationship Manager Job in StarMaxx @ StarMaxx HR Services

Job Description

 

Key Responsibilities

• Develop and maintain long-term relationships with new and existing clients, ensuring a high level of customer satisfaction and loyalty.
• Provide personalized service by understanding clients' preferences, purchase history, and special occasions.
• Manage and resolve customer inquiries, concerns, and complaints efficiently to maintain a high level of satisfaction.
• Work closely with the sales and marketing teams to develop strategies for customer retention and engagement.
• Organize exclusive events, previews, and personalized shopping experiences for VIP customers.
• Maintain an updated customer database with detailed profiles, preferences, and purchase history.
• Collaborate with the design and production teams to fulfill custom jewellery orders and special requests.
• Stay updated on the latest trends in the jewellery market to provide informed recommendations to clients.
• Identify opportunities for cross-selling and upselling to maximize sales revenue.
• Monitor customer feedback and provide insights for service and product improvements.

Requirements

• Minimum 3 years of experience in customer relationship management, preferably within the luxury or jewellery industry.
• Strong knowledge of diamonds, gemstones, and fine jewellery craftsmanship.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to build strong relationships with high-net-worth clients and understand their needs.
• Sales-driven mindset with a strong ability to cross-sell and upsell.
• Experience with CRM tools and customer database management.
• High level of professionalism, integrity, and discretion when handling confidential client information.
• Ability to work flexible hours, including weekends and holidays, as needed.

Preferred Qualifications

• Certification in gemology (GIA, IGI, or equivalent) is a plus.
• Previous experience working with a luxury brand or high-end jewellery retailer.
• Strong network of existing clients within the jewellery or luxury goods sector.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer relationship gems communication skills jewelry