Crm Executive Job In Arm & Hammer Forgings
- Arm & Hammer Forgings
- 2 to 5 Yrs
- Faridabad
- 2 days ago
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Job Description
- A CRM Executive's job involves managing customer relationships, understanding customer needs, and implementing strategies to improve customer experience and drive business growth by leveraging CRM systems and data. Here's a more detailed breakdown of what a CRM Executive does: Key Responsibilities:
- Customer Relationship Management:
- Building and maintaining relationships: Establishing and nurturing relationships with existing customers to ensure satisfaction and loyalty.
- Understanding customer needs: Identifying customer needs, preferences, and behaviors to tailor interactions and strategies.
- Addressing customer inquiries and complaints: Providing prompt and efficient solutions to customer issues and concerns.
- Monitoring customer behavior and feedback: Continuously analyzing customer data and feedback to identify trends and opportunities for improvement.
- CRM System Management:
- Utilizing CRM software: Effectively using CRM software to manage customer data, track interactions, and automate processes.
- Data analysis and reporting: Analyzing customer data to identify patterns and insights, and generating reports to track performance and inform decision-making.
- Ensuring data accuracy and integrity: Maintaining the accuracy and reliability of customer data within the CRM system.
- Strategic Planning and Implementation:
- Developing CRM strategies: Planning and implementing CRM strategies to improve customer experience, drive sales, and enhance customer loyalty.
- Identifying and pursuing new opportunities: Identifying potential sales leads and market opportunities based on customer data and insights.
- Collaborating with other departments: Working with sales, marketing, and other teams to align CRM strategies with overall business goals.
- Customer Communication:
- Developing and executing customer communications: Creating and managing customer communications, such as email campaigns, social media updates, and push notifications.
- Personalizing customer interactions: Tailoring customer interactions based on individual needs and preferences.
- Other Duties:
- Providing training and support: Training other employees on the use of CRM software and best practices.
- Troubleshooting software issues: Identifying and resolving technical issues related to the CRM system.
- Staying up-to-date with industry trends: Keeping abreast of the latest CRM technologies and best practices.
Employement Category:
Employement Type: Full timeIndustry: Manufacturing
Role Category: Back Office Operations
Functional Area: Not Specified
Role/Responsibilies: Crm Executive Job In Arm & Hammer Forgings
Contact Details:
Company: Arm & Hammer ForgingsLocation(s): Faridabad
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Keyskills: follow ups customer support payment followup
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