Customer Service Representative Job in
- Kpr sugar apperals
- 0 to 4 Yrs
- Jaipur
- 9 months ago
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Job Description
- Customer Service Responsibilities list: Manage large amounts of incoming phone calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives PAN India Relocation bonus 14 Days accommodation Freshers and experienced Contact HR Zaniab: hidden_mobile,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Care ExecutiveFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative Job inContact Details:
Company: Glorious HR ServicesLocation(s): Jaipur+ View Contact
Keyskills: Customer Service Communication Problem Solving Sales Record Keeping Technical Support Training
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