Sr TM-Infra Job in Aditya Birla Group at All
- UKG
- 2 to 8 Yrs
- All India
- 6 days ago
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Job Description
- Designation: Software Development Engineer Updated: December 19, 2024 Location: Kerala, India Organization: Metals Job Description: Business Metals Corporate Unit Alupuram Works (Downstream) Location Hindalco, Ernakulam Poornata Position Number of the job hidden_mobile Reports to Poornata Position No : hidden_mobile8 Poornata Position Title of the job TM-Infra Reports to Poornata Position Title : Lead IT of the unit (Unit IT Head) Function Information Technology Reports to Function : Information Technology Department Information Technology Reports to Department : Information Technology Date of Last Updation/Approval 1) Job Purpose This position is responsible for ensuring day-to-day infra support to the employees. This includes desktop/ laptop and associated peripheral support as well as network and local servers and associated setups and configuration. This position will remain responsible for Infrastructure support for various IT and Digital projects in the unit. This position also will explore technical solutions for Infra and determine the applicability of the same to the unit and makes recommendations for deployment in co-ordination with Corporate Infra team. This position will be the SPOC for Corporate infra projects for units. 2) Dimensions: Business/SBU/Unit Revenue As applicable Business Workforce Number As applicable Unit Workforce Number As applicable Function Workforce Number As applicable Department Workforce Number As applicable Other Quantitative and Important Parameters for the Job: Budgets/Volumes/No. of Products/Geography/Markets/ Customers or any other parameter Production Capacity : As applicable 3) Job Context & Major Challenges: Digital Hindalco needs more IT setup to be in every unit which in turn needs robust IT infrastructure. To ensure that this position will look for someone who Actively monitors and analyzes user requests, evaluates and applies solutions. Troubleshoots any IT technical issues and resolves in a courteous manner in person or via email, telephone and/or other electronic medium in time. Also become proactive in managing and maintaining existing infrastructure so that incidents for troubleshooting gets reduced Completes setup and configuration of company laptops / desktops / Tablets / Other end points and troubleshoot these devices as well as and when required. Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management Consults IT knowledgebase(s), Internet, other team members (Corporate IT / Group IT / Own or Other Hindalco Unit IT) and any other appropriate resources for the purpose of independent troubleshooting Corresponds with with vendors / Corporate IT / Group IT on resolving issues like hardware warranty/Third Party Support and service delivery Administers computer networks and related components including servers, routers, switches, firewalls, storage arrays, virtual hosts / hypervisors, the Wide Area Network (WAN), and the Local Area Network (LAN) Installs, patches, and upgrades hardware and software in accordance with the companys life cycle management policy Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles Implements network security measures to protect data, software, and hardware Maintains user profiles ensuring password policies and other system policies are enforced Performs data backups and disaster recovery operations Assists with new IT projects by investigating options and making recommendation as to what systems, hardware, and software changes are appropriate for the company including and not limited to desktops, laptops, Tablets (handheld / head mount), printers, and area/department specific software Adhere and review SLA on regular basis Co-ordinate within house or third party infra support team to get the jobs done Trains and enhances team's (as applicable) as well as user knowledge regarding available infrastructure as applicable Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company Major Challenges Fast obsolescence of Hardware/software/ Firmware Rapid growth in technological environment leading to dynamic and fast change in user demand Ambiguous delivery schedule and mismatch between expectation and actual from the prominent Infra player in the market 4) Key Result Areas/Accountabilities: Key Result Areas/Accountabilities Supporting Actions Safety (S1) 1. Personally follow all safety rules 2. Emphasize Safety in day today working and create awareness in the team members. 3. Ensure meeting the Safety Target set by Business Units. Sustainability (S1) & Cost (C1) 1.Help in on-time completion of Infra Projects within Cash flow approved. 2. Ensure policy deployment conducive to security and safety 3. Ensure proper governance on IT asset management Customer Centricity (C2) 1.Closely work with customer 2. Reduce infra issues 3. Reduce Issue Closure Cycle Time 4. Get feedback from User on each Infra projects / Deployment 5. Be proactive and reach users before they complain. Projects / Technology Uplift Help in Unit Digital Projects Assist Group / Corporate team to implement / commissioning projects as applicable Explore new technology to assist business to achieve its KPI. 5) Job Purpose of Direct Reports: Position Title Job Purpose Position No. As Applicable 6) Relationships: Relationship Type (Internal or External) Frequency & Nature Internal:- End Users, Functional consultants, Corporate IT, Group IT As when required External:- Vendors, Auditors, Trainers As when required 7) Organizational Relationships: Position that It reports to Position and its peers (Nop = 3) Position/s that reports into (Nop = ) Unit IT Head Unit IT Teams AH ERP Technical Declaration: This job description is a true reflection of the position - JB 11 ( Sr TM-Infra) - AH ERP Technical Job Holder Reports to Manager Name Dijo Punnoose Date of Entry / Approval Qualifications: Master In Computer Application,Computer Science Engineering,Bachelor Of Technology,Bachelors Information Systems Minimum Experience Level: 2-8 Years Report to: Manager,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Sr TM-Infra Job in Aditya Birla Group at All
Contact Details:
Company: Aditya Birla GroupLocation(s): All India
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Keyskills: Infrastructure support Desktop support Network support IT projects Troubleshooting Network security Disaster recovery SLA management Team training Hardware software installation
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