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Associate Customer Support Engineer Job in @ Kpr sugar apperals

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 Associate Customer Support Engineer Job in

Job Description

    About the Company - Tekion Bangalore, India is building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. They are creating seamlessly integrated, elegant, and intuitive solutions built with cutting-edge technology and powered by Big Data, Machine Learning (ML)/ AI, and Internet of Things (Connected vehicle to connected devices). They are harnessing passion, entrepreneurial spirit, deep industry expertise, and the latest technologies to create something very special. They are inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it! About the Role - Associate Customer Support Engineer at Tekion Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to understand the application both functionally and technically Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Required Skills: Experience as an Application/Product/Customer Support Engineer Minimum 6 months of relevant work Experience Ability to learn and master employer-specific software Complex problem solving Written and verbal communication skills Ability to diagnose & address application issues Basic understanding of IoT and software - preferred not mandatory Candidate should be ready for rotational shift,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Associate Customer Support Engineer Job in

Contact Details:

Company: Tekion Corp
Location(s): Other Karnataka

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Keyskills:   Problem Solving Written Communication Verbal Communication IoT Software Application Support Engineer Product Support Engineer Customer Support Engineer

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Kpr sugar apperals

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