Technical Support Engineer Job in Quess Corp @ Quess Corp Magna

Job Description

Designation: L1 Technical Support voiceL1.5 Process: Technical Support voice Work location: Bengaluru[Whitefield/electronic city]   1. 5 days working 2. Sat and Sun off. 3. Work mood :WFO 4. Cab: 2 Way 5. Salary: 4.8 to 5.2 CTC 6. Education: B.E,B.SC,M.SC,MCA,CS & B.Tech 7. Shift: Day/Rotational 8.Exprencess: 1 year +   Skill: Good communication skill, Technical Knowledge   Below mention Job Description for your reference 1. This is a PAN India and global base project for  IT.   2. It is a L1 Voice Technical Support profile for retail project.   3. He/ She will be the first point of contact to all kind of calls/ query/ tickets.   4. Have to answer inbound calls from a toll-free number.   5. Customer (people working in store/ billing counter) will be making the call when some technical issue is been faced in the store regarding printer, POS machine, desktop, billing machine, bill printer etc.   6. Should listen to the call, understand the query, login the ticket in system and provide proper resolution on call to the customer.   7. You have to maintain SLA while working on live calls/tickets.   8. If any ticket is not been able to resolve by the engineer, then the ticket will be passed on to the particular concern team.   9. Multiple follow ups need to be done by making outbound calls for open tickets to get it closed on time and to maintain the minimum bucket count.   10. Must maintain the quality of calls and performance/productivity.    

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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