Consultant - Service Desk Job in Genpact
- Genpact
- 2 to 6 Yrs
- Hyderabad
- 13 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant - Service Desk In this role you will be responsible to evaluate and improve the functionality of our end-user IT systems and applications. We require you to have solid IT system analysis knowledge and expertise to succeed as a service desk analyst at our company. Responsibilities o Provide first-level technical support to end-users via phone, email, Chat or in-person o Log all incidents and service requests in the service desk ticketing system and ensure timely updates & closure of tickets. o Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs) o Assisting users in understanding and effectively using IT services. o Troubleshoot/resolve issues referring to the knowledge articles & dispatch unresolved issues to L2/L3 teams. o Service Desk resource should possess strong expertise on below break fix issues. Mobile Device Management Internet browsers (Internet Explorer, Chrome, Safari) Wireless, Network, Printer, Desktop & Laptop Operating System (Windows latest versions) Standard Office Suite o Administer user accounts and access privileges in the organizations identity management system. o Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals. o Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. Qualifications we seek in you! Minimum Qualifications / Skills Graduate (Preferably in Computer Science, Information Systems, or related field) Basic understanding of IT infrastructure and technologies Problem solving & troubleshooting abilities. Preferred Qualifications/ Skills Excellent communications skills (verbal and written) Knowledge on ITIL Framework and Terminologies Should have Global support experience. Good understanding on MAC OS JobConsultant Primary LocationIndia-Hyderabad ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingMar 18, 2025, 2:13:12 PM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Consultant - Service Desk Job in Genpact at
Contact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Technical support Troubleshooting Mobile Device Management Desktop Laptop Identity Management Documentation Communication ITIL Framework MAC OS Printer
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