Senior Manager- Business Training & Call
- Genpact
- 5 to 10 Yrs
- Hyderabad
- 9 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Senior Manager- Business Training & Call Quality In this role, you will support the overall organizations strategy and help the business grow through its training and call quality improvement initiatives, and develop and handle performance of the training and quality team Responsibilities Drive consistency and best Practice Sharing of Standard Training Practices across all domains, verticals and LOBs Maintain an up-to-date knowledge of all systems, products and services to up-skill the team continuously Identify and analyze knowledge/skill gaps and performance improvement opportunities and assess relevant training needs for in consultation with Ops Leaders, including assessment methods and measurement systems entailed Deliver training using modern training and assessment methodologies which are in keeping with company standards Be able to manage a team of QA and trainers with the help leads Able to execute lean six sigma projects Excellent knowledge of quality tools, sampling methodology, correlation study, TNMs, etc Good facilitation skills / confidence Excellent client and internal stakeholder management Qualifications we seek in you! Minimum Qualifications/ Skills Bachelor's degree (Any) Proven experience in handling a team in the Training/Quality/Customer Experience function in managerial capacity Previous experience of directing a team and working alongside multiple business partners and domains, Hitech and Customer service domains are an advantage Experience in leading and implementing innovative projects Previous experience in process training and/or quality team will be a plus Preferred Qualifications/ Skills Experience in supporting Tech/ Semi Tech processes (preferred) Must be able to work effectively under pressure and manage multiple projects simultaneously Job Senior Manager Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Mar 19, 2025, 6:41:05 PM Unposting Date Apr 19, 2025, 2:29:00 AM Master Skills List Operations Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Senior Manager- Business Training & Call
Contact Details:
Company: GenpactLocation(s): Hyderabad
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Keyskills: Training Call Quality Quality Management Lean Six Sigma Quality Tools Stakeholder Management
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