Manager / Assistant Manager - IT Application
- BOB Financial
- 5 to 9 Yrs
- Other Maharashtra
- 8 days ago
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Job Description
- Job Description This position is responsible for managing the day to day production support of IT applications. Roles & Responsibilities Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. Coordination with external and internal stakeholders to ensure timely execution of task/activity. Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. Prioritize workload, providing timely and accurate resolutions. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs. Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments In depth Functional knowledge of the application(s) supported and interdependencies. This position will typically be used for an advanced or lead level resource. Job specific skills Applicants should possess the following attributes: Experience in Incident Management, Change Management and Problem Management. Experience in Infrastructure Support, Configuration and Release Management. Working knowledge of Unix, Oracle, Web logic, Java, Apache /OHS Clear understanding of ITIL framework Time management, Task Management, Risk/Issues Management Good communication skills, Presentation skills Should have handled Onsite/Offshore communication Should be familiar with various Delivery Models and Project methodologies & processes. About Company BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting NonBanking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards. The companys core business is credit card issuance.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Manager / Assistant Manager - IT Application
Contact Details:
Company: BoB FinancialLocation(s): Other Maharashtra
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Keyskills: Incident Management Change Management Problem Management Infrastructure Support Configuration Management Release Management Unix Oracle Web logic Java Apache OHS ITIL framework Time Management Risk Management Communication Skills Presentation Skills
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