Customer Service Representative Job in @ Epicenter Technologies

Job Description

Job Title: Debt Collector Voice Process

Job Summary:

We are looking for a Debt Collector (Voice Process) to join our dynamic team. The role involves handling outbound and inbound calls to recover outstanding debts while ensuring a professional and customer-friendly approach. The ideal candidate must have strong communication skills, negotiation abilities, and a good understanding of U.S. debt collection laws.

Key Responsibilities:

• Make outbound calls and receive inbound calls to recover past-due payments.

• Negotiate payment plans and settlements while adhering to company policies and legal guidelines.

• Maintain accurate records of customer interactions, payment commitments, and account updates.

• Follow up with debtors on agreed payment arrangements to ensure timely payments.

• Handle objections and disputes while maintaining professionalism and compliance.

• Adhere to FDCPA (Fair Debt Collection Practices Act) and other applicable debt collection laws.

• Use skip-tracing tools and techniques to locate debtors who are difficult to contact.

• Achieve daily, weekly, and monthly collection targets.

Requirements:

• High school diploma or equivalent (Bachelors degree preferred).

• 1+ years of experience in a call center debt collection or customer service role.

• Strong verbal communication and negotiation skills.

• Knowledge of FDCPA, TCPA, and other debt collection laws is a plus.

• Proficiency in using CRM software and call center tools.

• Ability to handle high-volume calls while maintaining professionalism.

• Bilingual (Spanish/English) is a plus!

• Flexible to work in shifts (including evenings and weekends if required).

Compensation & Benefits:

• Competitive base salary with performance-based incentives.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Career growth opportunities and training programs.

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Keyskills:   skip tracing voice process inbound calls collections specialist