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Transformation and Industrialization Office @ Capgemini

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 Transformation and Industrialization Office

Job Description

    Primary Skills Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies. Ensure the Continuous Improvement approach across Engagements and Centers Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation (Greenbelt certification) Project experience : CSAT improvement. AHT reduction, TAT reduction Secondary Skills * Dashboard & reporting tools like Power BI, Tableau, Qview Algorithms using R /Python/SAS programming Chatbots, Artificial intelligence, Process mining tools Cloud services & Analytics,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Transformation and Industrialization Office

Contact Details:

Company: Capgemini
Location(s): Noida, Gurugram

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Keyskills:   Lean Digital Transformation QMS Power BI Tableau R Programming SAS Programming Artificial Intelligence Cloud Services Analytics Python Programming

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Capgemini

Capgemini is headquartered in Paris, France and operates in more than 40 countries. They are one of the world’s largest providers of Consulting, Technology, and Outsourcing. Above all, Capgemini is a people company— 120,000 people in North America, Europe, South America and the Asia ...

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