Vice President, Head of Global S2P Operations
- Genpact
- 8 to 12 Yrs
- Jaipur
- 7 days ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Vice President, Head of Global S2P Operations Responsibilities Lead global operations to achieve/exceed P&L Deliver Genpacts digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience Lead and initiate discussions GPO client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps. Drive continuous improvement within operational processes, look for opportunities to improve the current cost base Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time for the country/region [Type text] Classification: Genpact Internal Vice President Head of Global S2P Operations Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales Work with clients retained organization to assist with communication of key process changes to drive program adoption within client teams Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa) Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on sourcing, procurement & AP processes Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization Qualifications Minimum qualifications Bachelors/Masters degree in Procurement, Commerce, Business, Engineering, Economics, or a related subject. from a reputed University. Subject matter expert in sourcing, procurement, and AP operations the ability to coach & mentor team members across all delivery centers Outstanding negotiation, interpersonal, verbal, and written communication skills Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement Commercially savvy seeks to provide win-win solutions for the Client and Genpact Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity Proven listening and customer service skills Influencing skills, creative thinking/innovative mindset Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations Preferred Qualifications MBA / Professional certification in Procurement is desirable Knowledge of Coupa, Oracle Fusion is an advantage JobVice President Primary LocationIndia-Jaipur Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 4, 2025, 12:49:58 PM Unposting DateApr 6, 2025, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BFSI
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Vice President, Head of Global S2P Operations
Contact Details:
Company: GenpactLocation(s): Jaipur
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Keyskills: blockchain sourcing procurement
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Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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