Customer Service Analyst Navi Mumbai Job in
- Risika Softech
- 3 to 7 Yrs
- Other Maharashtra
- 2 months ago
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Job Description
- Company Description Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,500 employees generated annual sales of CHF 11.23 billion in 2023. Job Description Title : Customer Service Analyst Department: Operations & SCM Location : Navi Mumbai Reports To : Planning Manager Company Profile Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries around the world and manufactures in over 400 factories. Its more than 33,000 employees generated annual sales of CHF 10.42 billion in 2022. Overview Customer Service Executive plays a vital role in the successful working of an organization. A person in this profile analyses customer orders and reporting of the Open Orders and updates from plants and operations team to the business and management. Good communication, interpersonal skills and analytical mindset are the key priorities to apply for the profile. Duties and Responsibilities: Coordinate with Cross functional team to understand stock availability and calculate OTIF (On Time in Full Target) Analyze customer behavior, patterns, past trends, material availability, comparative study of plants material readiness and dispatch plans. Developing dash boards as per business needs. Data Analytics to support make business decision. Develop management information system with objective to update all stake holders with real time relevant information. Inventory Management - FIFO, Excess Inventory and Support Business and Operations managing especially on Slow Moving and Non-moving. ACADEMIC QUALIFICATION: Graduation in any discipline with professional experience in an analytical role. KNOWLEDGE & EXPERIENCE: With about 3 to 6 years experience in data analysis / big data / Analyst environment. COMPETENCIES: Behavioral * Creative problem-solving ability & High level of self-motivation. Personality with strong written & verbal in English communication. Time management and ability work office hours smartly. Team worker with the ability to influence cross-functional teams and supervisor. Advance knowledge of MS Excel. Quick learning capability of management requirement. Qualifications ACADEMIC QUALIFICATION: Graduation in any discipline with professional experience in an analytical role. Additional Information We are looking for candidate with Good communication Skills & having good exposure in Excel- V lookup, H lookup & Pivot Table.,
Employement Category:
Employement Type: Full timeIndustry: Manufacturing
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Service Analyst Navi Mumbai Job in
Contact Details:
Company: SikaLocation(s): Other Maharashtra
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Keyskills: Data Analysis Big Data Analytical Skills MS Excel Communication Skills Inventory Management
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Risika Softech
Risika softech, India's Best Largest Outsourcing Company, ISO Certified Standardized Company. We have more than 5 years of experience in Offline Data Entry Jobs, Manual Handwriting Jobs . We also deal in Website development & other IT works.
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