The Associate - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through all the mediums i.e. on phone, web chat, eService emails. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager or manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call/ chat/ mail resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Role Requirements: -
Working Days: 5 Days working with 2 Days Rotational Week off
Notice Period: Immediate
Shift Timings:
Job location: Hyderabad
Salary
For Experienced Salary Upto 3.6L CTC PA
For Freshers Salary upto 2.7 CTC PA
Rounds of Interview
Regards,
Manali
9790848***
HR - Oxilum
Keyskills: BPO Customer Support semi voice chat International Voice Process Wipro voice CTS inbound TCS email process customer service synchrony chat support IBM Technical Support email support Concentrix Cognizant Genpact Sitel Sutherland Healthcare Teleperformance Fresher
Oxilum Technologies Well Oxilum Technologies is a Chennai based manpower recruitment firm and training centre catering to the recruitment needs of Organizations from across Industries throughout India