Lead Unified Communications Engineer Cisco @ Aes Industrial

Job Description

Role Description Exp : 10-12 Years Loc : Bangalore We are seeking a highly skilled Unified Communications Specialist with 10+ years of experience in Cisco Call Manager (CUCM) and Cisco Contact Center Enterprise (UCCE) solutions (version 11.6). The ideal candidate will be responsible for managing and supporting a global telephony infrastructure while providing technical leadership for internal UC initiatives. Key Responsibilities Manage, support, and implement Cisco Unified Communications (UC) solutions in CUCM & UCCE environments. Provide technical leadership and operational support for the global telephony infrastructure. Perform advanced troubleshooting for Cisco Call Manager, Cisco Unity, and Cisco Unified Contact Center Enterprise (UCCE), including reviewing scripts and analyzing call flows. Configure and troubleshoot SIP, ISDN, CUBE, MGCP, and H.323 protocols. Implement and maintain Cisco Unified Border Element (CUBE) solutions. Ensure the stability, security, and performance of UC platforms through proactive monitoring and maintenance. Work on networking and switching tasks, with a strong understanding of Layer 2, Layer 3, and voice debugging. Collaborate with cross-functional teams to enhance UC systems and address business requirements. Take ownership of projects with minimal guidance and drive them to successful completion. Provide excellent customer service by prioritizing tasks effectively, communicating efficiently, and responding to emergency situations outside normal business hours when needed. Requirements Experience: 10+ years of experience with Cisco Call Manager (CUCM) and Cisco Contact Center (UCCE) solutions. Strong background in supporting, troubleshooting, and implementing UC platforms in large enterprise environments. Extensive experience with SIP, ISDN, CUBE, MGCP, and H.323 protocols. Hands-on experience with call scripting, call flow troubleshooting, and contact center operations. Knowledge of Layer 2, Layer 3 networking, and voice debugging. Skills: Ability to troubleshoot advanced issues across all UC components. Strong problem-solving skills and proactive approach to resolving technical challenges. Excellent communication and collaboration skills. Ability to manage projects independently with minimal supervision. Flexibility to respond to urgent support issues outside of normal business hours Skills Key Skill : Cisco UCM, UCCE,Cisco Call Manager,PM,Cisco call manager Good to have : Networking , Voice debugging,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   UCCE Cisco Call Manager PM Networking