Workforce Management Program Manager Job in
- Consultancy
- 5 to 9 Yrs
- Hyderabad
- 9 days ago
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Job Description
- Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in operations or business management, and vendor management. 5 years of experience using analytics or applying project management tools to address business issues. Preferred qualifications: Experience in Trust and Safety or Content Review Operations. Experience managing/developing business processes related to Workforce Management. Experience in developing or managing workforce-related KPIs, tools and dashboards. Ability to influence, communicate, and drive change with multiple stakeholders at all levels of management. Excellent project management skills, with the ability to navigate ambiguity. About the job The YouTube team develops practical and innovative ways to address complex business challenges to keep YouTube thriving. We anticipate how decisions are made, persistently explore and uncover the business needs of our key clients, and understand how our range of product and service offerings can enable their business success. The Workforce Solutions team supports YouTube Trust and Safety. As a Program Manager, you will be a key driver and contributor to the global vendor strategy, ensures efficient staffing capabilities, oversees capacity/resource planning, and leads complex and cross-functional efforts to advance global service delivery programs. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together. Responsibilities Lead key initiatives/programs that impact global vendor operations. Work with cross-functional key stakeholders, analyzing industry trends, driving industry best practices, and proposing the scalable strategy that leads to next-level operations. Lead workforce planning activities in coordination with internal teams. Manage, track and monitor extended workforce onboarding and offboarding. Build and operationalize comprehensive and flexible staffing models to drive high utilization and cost effective operations. Provide support including capacity planning, scheduling, and reporting, including trend analysis to drive decisions made in partnership with vendor managers and provide insights to leadership. Be a key contributor and trusted advisor to the operational strategy, operating model, and launch continuous improvement activities in support of efficiency. ,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Workforce Management Program Manager Job in
Contact Details:
Company: GoogleLocation(s): Hyderabad
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Keyskills: Operations Business Management Vendor Management Analytics Project Management Workforce Management Dashboards Communication Change Management Resource Planning Workforce Planning Trend Analysis Trust Safety
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