Quality Analyst for BPO Sector
- net star infotech
- 1 to 4 Yrs
- Mumbai
- 5 years ago
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Job Description
Warm Greetings from Netstar Infotech!!!!
Designation: Quality Analyst
Work Location: Airoli
Salary Package: 3.20L PA based on previous CTC
Experience as a QA from BPO sector with Collections background into Domestic Bpo
Job Responsibilities:
- Should know about "7QC" tools,
- Engaged in handling outbound calls.
- Should have experience in Domestic Bpo
- Most preferred from Collections/Customer Service background into Domestic BPO
- World Class Customer Service.
- End to end Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment.
- Pleasant, professional, and courteous personality.
- Excellent verbal and Strong customer service approach to dealing with people at all levels internal and external.
- Written communication skills.
Required Qualifications, Skills:
- Should be flexible with Day Shifts.
- Any Graduate / HSC with Sales/Collection Experience Can apply
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen
Regards,
Shivani (Netstar Infotech)
Interested Candidate can send their updated Cv at
Or can contact me on 8898001***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst for BPO Sector
Contact Details:
Company: net star infotechLocation(s): Mumbai
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net star infotech
Netstar Infotech Pvt Ltd is one of the leading BPO consultancy in Mumbai hiring for almost all the positions for all the reputed BPO's in Mumbai and across India.Netstar Infotech  has been successful in placing 6000 top companies.
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