Collection Team Leader Job In Arrise Bpo
- Arrise Bpo Solutions
- 1 to 6 Yrs
- Mumbai
- 10 days ago
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Job Description
Job Title: Team Leader Collections
Location: Thane
Department: Collections
Reports To: Collections Manager
Job Type: Full-time
Contact Information:
Email: hidden_email / hidden_mobile.
Job Summary:
The Team Leader Collections is responsible for overseeing a team of collection agents to ensure efficient debt recovery while maintaining positive customer relationships. This role requires strong leadership skills, the ability to analyze collection performance, and the implementation of strategies to improve recovery rates.
Key Responsibilities:
Team Management & Leadership
Supervise and support a team of collection agents, ensuring adherence to company policies and procedures.
Provide training, coaching, and performance evaluations to improve team efficiency and effectiveness.
Monitor individual and team performance, setting goals and key performance indicators (KPIs) to drive results.
Motivate the team to achieve targets while maintaining high levels of morale and engagement.
Collections & Recovery Management
Oversee the collections process, ensuring timely and effective recovery of outstanding debts.
Develop and implement strategies to improve collections performance and reduce delinquency rates.
Handle escalated customer cases, negotiating payment plans and resolving disputes professionally.
Ensure compliance with legal and regulatory requirements in debt collection activities.
Reporting & Analysis
Prepare regular reports on collections performance, team productivity, and recovery rates.
Analyze trends and provide insights to improve collections strategies and processes.
Collaborate with management to develop action plans for underperforming accounts or team members.
Customer Relations & Compliance
Ensure that all collection efforts align with company policies and ethical standards.
Maintain strong relationships with customers while enforcing payment agreements.
Address customer complaints and concerns effectively, ensuring a positive customer experience.
Stay updated on industry regulations and ensure team compliance with all legal guidelines.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Collection Team Leader Job In Arrise Bpo
Contact Details:
Company: Arrise Bpo SolutionsLocation(s): Mumbai
Keyskills: customer relationship team handling supervision
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