Urgent hiring For Team Coach/SME - Gurgaon
- Teleperformance
- 1 - 4 years
- Noida, Gurugram
- 10 months ago
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Job Description
Greetings,
Teleperformance is hiring Team Coach / SME .
Location - Gurugram
Responsibilities:
- Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service.
- Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded.
- Conduct regular team meetings to communicate targets, performance feedback, and process updates.
- Provide ongoing training and development opportunities to team members to enhance their skills and knowledge.
- Identify performance gaps and implement corrective actions, such as coaching, training, or process improvement initiatives.
- Generate and analyze operational reports to identify trends, areas for improvement, and make data-driven decisions.
- Stay updated on industry trends, best practices, and emerging technologies in the BPO sector. Maintain a positive and collaborative work environment, fostering teamwork, open communication, and employee engagement.
Requirements:
- Graduation is mandatory
- Minimum of 1 years of experience in international BPO industry.
- Must have a experience as a Team Coach , SME or Team Lead.
- 5 Days working with rotational weekoffs
- Excellent leadership skills with the ability to inspire and motivate a team.
- Strong knowledge of BPO operations, processes, and industry best practices.
- Excellent communication skills required.
- Strong analytical and problem-solving abilities.
- Flexibility to work in US shifts and as per business requirements.
If you find yourself a good fit for the profile mentioned above then connect me directly on 7289994*** ( HR - Mehak )
Me********a@te****************s.com
Job Classification
Industry: BPO / Call CentreFunctional Area:
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: TeleperformanceLocation(s): Noida, Gurugram
Keyskills: Team Building team coaching Team Leading sme international bpo Coaching Subject Matter Expertise leadership Mentoring bpo operations
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Teleperformance
Motivated by challenges and delivering exceptional outsourcing services for over 20 years, Teleperformance in India is a leading provider of Digital Integrated Business Services. We offer omnichannel Customer Experience Management, Back-Office Services and Transformation Solutions to leading glo...
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