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Senior Business Analyst (Customer-Facing) Job @ Yashuss Unlimited

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 Senior Business Analyst (Customer-Facing) Job

Job Description

    Job Summary We are seeking a seasoned Senior Business Analyst to act as a strategic liaison between our clients and internal teams, driving the design and delivery of innovative operational solutions. This customer-facing role requires a proactive leader who can translate complex business needs into actionable requirements, manage stakeholder expectations, and ensure flawless project execution across global regions. Key Responsibilities: Engage directly with clients to gather, analyze, and document business requirements for technology-driven solutions (e.g., CRM, Custom Solutions, Project management tools) Design functional solutions and prototypes, ensuring alignment with client goals and operational efficiency targets. Conduct product demos and secure stakeholder buy-in during pre-sales and implementation phases Collaborate with development and operations teams to translate requirements into technical specifications. Lead requirement workshops, UAT sessions, and change management efforts with clients across regions like India and Mauritius Monitor project progress, identify risks, and implement mitigation strategies to ensure on-time delivery Provide post-implementation support, resolving client escalations and optimizing solutions based on feedback Requirements Qualifications: Bachelors degree in Business, IT, or related field; MBA or equivalent is a plus. 4-6 years of experience as a Business Analyst, with at least 3 years in a customer-facing role. Proven expertise in solution design and requirement gathering for tools like Zoho, Power BI, or similar platforms. Strong communication and presentation skills, with experience managing senior stakeholders. Hands-on knowledge of Agile/Waterfall methodologies and project management principles. Ability to travel onsite for client meetings or UAT as needed. Detail-oriented, decisive, and adept at working under pressure. Benefits Why Join Us Work with a visionary leader to deliver multimillion-dollar projects, drive global impact, and grow your career in a fast-paced, innovative environment.,

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Sector / Business Research
Functional Area: Not Specified
Role/Responsibilies: Senior Business Analyst (Customer-Facing) Job

Contact Details:

Company: Yashuss Unlimited
Location(s): Other Maharashtra

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Keyskills:   Business Analysis Requirement Gathering Solution Design CRM Project Management Stakeholder Management Agile Methodologies Presentation Skills

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Yashuss Unlimited

We are technology solution services company looking for right talent to cater to our growth needs to drive our client outcomes. We are looking for talented individuals who can work for our customers projects to drive tangible outcomes.