End User Support Specialist Job in Cms IT @ Cms It Services

Job Description

Job Description Designation: IT End User Support-L1 Job Location: HOABL Mahalaxmi Mumbai Job Objective: They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well. Core Responsibilities: Technical support: Providing technical assistance and support for hardware, software, and technical issues Customer service: Addressing users" concerns and needs in a timely and effective manner Troubleshooting: Analyzing metrics and logs to understand the cause of system issues and using debugging and diagnostic tools to find solutions Communication: Communicating with customers, stakeholders, and team members Listening: Understanding the problems customers describe and asking questions for clarification Prioritization: Prioritizing workloads Documentation: Documenting standard support procedures Collaboration: Encouraging knowledge sharing, regular team meetings, and collaboration on complex issues Other responsibilities of an end user support specialist include: Walking customers through software installation Managing, maintaining, and troubleshooting IT systems Assisting with office procedures Analyzing and recovering failed batch processes and scheduling issues Coordinating customer upgrades Tracking products Revising and repairing history Education: Diploma/ BE / B. Tech or PG in IT / CS or equivalent Experience: 1 to 3 years of IT End User Experience Job Types: Full-time, Permanent Shift: Day shift Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person,

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Technical support Customer service Troubleshooting Communication Documentation Collaboration Software installation recovery repair