Customer Service Intern Job in Ergode IT
- Ergode IT Services
- 1 to 5 Yrs
- Kolkata
- 2 months ago
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Job Description
- Job Title: Customer Service Intern Company: Ergode Location: Kolkata, West Bengal Duration: 4 Months We are looking for motivated and customer-focused individuals to join our team. Position Overview: We are seeking a Customer Service Intern to join our dynamic customer service team. This is an excellent opportunity for individuals looking to gain hands-on experience in customer service while contributing to a fast-paced, customer-oriented company. The intern will support our customer service team by answering buyer queries, handling return requests, and ensuring that customers" concerns are addressed promptly and professionally. Key Responsibilities: Respond to customer inquiries via email in a timely and professional manner. Assist in handling return requests, ensuring that customers" concerns are managed efficiently and accurately. Provide customers with clear, helpful, and solution-oriented responses. Assist with escalating complex issues to the senior customer service team when necessary. Maintain accurate and up-to-date customer service records and reports. Collaborate with other teams to ensure customer satisfaction and resolve any outstanding issues. Support the overall customer experience efforts and improve customer service processes. Skills and Qualifications: Strong written communication skills with the ability to communicate clearly and professionally. Attention to detail and a customer-centric approach. Ability to handle multiple tasks simultaneously and prioritize effectively. Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.). Previous experience in customer service is a plus, but not required. Good interpersonal skills and a positive attitude. Ability to work independently and in a team-oriented environment. What Youll Gain: Hands-on experience in a fast-paced e-commerce environment. Exposure to customer service management practices and tools. Opportunity to enhance communication and problem-solving skills. Mentorship from experienced customer service professionals. Competitive stipend. Job Type: Internship Contract length: 4 months Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Customer Service Intern Job in Ergode IT
Contact Details:
Company: Ergode IT ServicesLocation(s): Kolkata
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Ergode IT Services
We are an e-retailer company with almost 100% business outside India. We have 500+ people strong team and hiring more at all positions at Andheri (Mumbai), Mulund (Mumbai), Bhovanipure (Kolkata) and Siliguri (West Bengal) Locations.
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