Customer Service Representative (CSR) Job in
- Kpr sugar apperals
- 0 to 3 Yrs
- Other Haryana
- 10 months ago
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Job Description
- Job description IMPORTANT Note to Candidates: ------------------------------------ Answering the interview call is essential. If you can't commit, please don't apply. You will receive a brief interview call within 3-5 days, so please stay alert. If selected, you must attend a WALK-IN interview in Kharadi Pune Apply only if you're nearby and can attend. Proficient or Excellent English & Confidence Required --------------------------------- Gurgaon job Description (JD) Non-Voice Process -CHAT Position: Customer Support Executive (Non-Voice Process) Location: Gurgaon Salary: Upto INR 35,000 CTC + Incentives up to INR 15,000Shift Experience: Minimum 6 months experience required Typing Speed: Minimum 30 words per minute (WPM) Job Responsibilities: Chat Process: Respond to customer queries via chat professionally and promptly. Maintain high accuracy and efficiency in chat support. Follow company guidelines for customer engagement. Email Support: Handle customer queries via email with clarity and professionalism. Ensure timely responses and resolution of customer concerns. Escalation Desk: Address escalated customer issues and ensure proper resolution. Coordinate with different teams to resolve high-priority concerns. Social Media Support: Manage and respond to customer queries on social media platforms. Maintain brand reputation by addressing complaints and feedback effectively. Senior Role (Age: 32 Years & Above): Salary: INR 35,000 CTC + INR 31,400 Incentives + INR 15,000 Incentive Training Duration: 20 days Manage and oversee customer service operations for improved efficiency. Requirements: Excellent English communication skills. Prior experience in chat/email/social media support. Ability to type a minimum of 30 words per minute (WPM). Strong problem-solving and multitasking abilities. Selection Process: HR Round Operations Round AMCAT (Minimum 60% required) Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Day shift Performance bonus Experience: Live chat: 1 year (Required) Customer support: 1 year (Required) Language: English (Required) Location: Gurugram, Haryana (Required) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative (CSR) Job inContact Details:
Company: 10x Growth AcceleratorLocation(s): Other Haryana+ View Contact
Keyskills: Email support Chat support Problemsolving
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