Hiring Guest Relationship ManagerSenior
- People First
- 10 to 16 Yrs
- Hyderabad
- 18 days ago
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Job Description
Hi,
We are hiring for Client Visit/Guest Relationship Management role for one of our premium client in Hyderabad.
Role: Senior Manager - Client Visit
Experience: 10+ years
Location: Hyderabad
Must have Telugu proficiency.
Education qualification: 10 +2+3 i.e. Full time Diploma/Graduate / Post Graduate /engineering in any discipline.
Preferably (Hospitality /Hotel Management/ Food Technology discipline).
Ensures seamless delivery of a track or multiple tracks ( board room management, client visits, events or logistics) of hospitality service in a location WITH the objective of achieving customer satisfaction at all times WITHIN the guidelines of company standards and norms
Handle guest complaints, assist with the check-in process and explain all facility amenities.
Coordinating and multi-tasking job duties in a busy environment.
Ensuring and providing flawless, upscale, professional and high class guest service experiences
Analyzing customer feedback and providing strategic direction to continuously improve overall rating. BAU Reporting, Consulting & Advisory
Operations Management
Plan monthly expenses and share data for yearly budgeting
Monitor client visits, events and logistic arrangements
Review invoices on a periodic basis
Monitor smooth operations of group bookings
Monitor upkeep and maintenance of corporate floors, meeting rooms, company cars, GH's, and ensure optimum utilization
Monitor IFM resources for timely delivery and closure of requests
Continual improvement of service standards utilizing tools e.g. GSD's
Policy, Procedure and Audit
Assist with and provide inputs for policy and procedure document
Face location audits and assist with closure of points
Carry out monthly GH audits to ensure upkeep and maintenance of GH's as per CTS standards. Share observations with vendors for necessary action and improvement. Follow up with vendors for closure of audit points
Carry out quarterly airport mock drills to audit cab vendor performance and quality of service
Share observations with vendors for necessary action and improvement
Follow up with vendors for closure of audit points
Adhere to policy and procedures of hospitality services at all times
Process Review and Reports
Maintain and generate monthly and quarterly reports as per timelines
Publish MIS reports as per timelines
Ensure standard process of the function is followed
Attend the weekly process review calls driven by the manager and horizontal lead
Follow up with vendors for daily reports
Ensure IFM resources maintain and generate daily/weekly/monthly reports e.g. daily booking sheet, daily and monthly client visits report etc.
Vendor Management
Share daily requirements with vendors and ensure timely delivery of cabs, ODC arrangements, gift supply etc.
Monthly review with all vendors on performance and quality
Monitor vendor performance metrics
Timely clearance of vendor invoices
Monitor if SLA's are met by vendors
People Management & Team Management
Collaborate and coordinate with other support functions
Ensure equal distribution of work amongst team members and ensure seamless operations in absence of any colleague.
Provide adequate and periodic guidance to the team to ensure consistent performance and scalability.
Promote team unity and collaboration.
Provide an open feedback session for your respective teams.
Work closely with the teams to provide motivation and encouragement
Training needs for the individual and team to be identified and planned.
Knowledge Management
Create knowledge articles on standard operating procedures to be followed
Arrange KT sessions for new joiners
Guide new team mates (IFM) on the knowledge
Process Adherence/Optimization/ Automation / Innovation
Liaise with technical team for any operational issues
Assist with application enhancements based on daily operations
Responsible for optimization of company cars and guest house utilization
Participate actively in Innovations
Align the team to continuous process changes
Follow process set for the horizontal and ensure IFM resources are in line with the company standards/processes
Client Experience
Responsible for customer and leadership satisfaction and delight
Responsible to improve customer satisfaction rating for the services provided
Regional flavors to be incorporated in the daily operations
Liaise with customers for timely execution of tasks
Continuous connect with projects to understand their requirement and ensure implementation
Adherence to customer communication etiquettes.
If interested Please DM or send me your CV to hidden_email
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Front Office / Guest Relations
Functional Area: Not Specified
Role/Responsibilies: Hiring Guest Relationship ManagerSenior
Contact Details:
Company: People FirstLocation(s): Hyderabad
Keyskills: guest relationship management guest handling guest satisfaction guest service guest relations
People First
About People First (Hiring for client of People First)People First is a niche talent sourcing and learning and development consulting firm in service since 1995. Our vision is to evolve and inspire evolution in organizations and institutions to journey to their ‘next orbit’ in t...
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