Senior Manager-Application Service Management
- Consultancy
- 8 to 17 Yrs
- Other Karnataka
- 25 days ago
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Job Description
- Senior Manager-Application Service Management Category: Digital & IT Location: Bangalore, Karnataka, IN Department: Commercial-DD&IT GBS Bangalore, India Job Level: 9 We are seeking a highly skilled and motivated leader to setup and run operations for the Commercial DD&IT ecosystem globally excluding US. Setup a right mix of highly motivational team (internal and partner ecosystem) to deliver quality IT services and improve in line with both current and future needs. Lead all aspects of Commercial Service Management strategy, ITSM processes and policies, procedures and drive continuous service improvement in service delivery aligned with Commercial DD&IT goals. Apply Now! The position As Head Application Service Management your key responsibilities will be: Develop and implement the functions strategy in alignment with the overall strategy. Lead, mentor and develop a team of service management professionals encouraging a culture of excellence, successful and continuous improvement. Collaborate with senior leadership and partners across the business line to understand and meet their service management requirements. Drive the implementation and evolution of ITIL processes and standard methodologies. Ensures the delivery of high-quality IT services including Incident, Problem, Change and Major Incident Management. Develops and leads the IT service catalogue and offering, ensuring effective use processes, tools and technologies. Monitor, measure and report on overall Service Management performance. Identify areas for improvement and implement initiatives to enhance service quality, efficiency and customer satisfaction. Drives the development and implementation of service level agreements and KPIs that align with IT strategy and goals & ensures service delivery is done in compliance with regulations, standards and policies. Identifies and handles risks associated with IT service delivery and appropriate mitigation strategies are in place. Acts as the main point of contact for Service Management. Builds and maintains good relationships within / across the company, partnering and facilitating communication and collaboration to ensure seamless service delivery. Qualifications Bachelors degree in computer science, Business, or a related field. Masters Degree is good to have. 17+ years of experience in an IT service management, with at least 8+ years in the management/leadership role. Minimum ITIL v3 Expert, ideally v4 managing professional or specialists. Experience of ITSM ticket management tools, preferably ServiceNow. Strong leadership and people management skills, with a consistent track record to build and lead impactful teams. Excellent communication, negotiation, stakeholder leadership and conflict resolution skills. Superb analytical and problem-solving skills with a focus on continuous improvement. Ability to engage, build and sustain trusted relationship both internally and externally. Proven track record of working in matrix setup of internal and external partner setup to deliver quality service management. About The Department Commercial DD&IT GBS, established in 2010 and restructured as Sales & Marketing IT in 2015; is today an integral part of the DD&IT GBS unit in Bangalore, India. The team comprises of close to seventy young and passionate IT professionals from across India and diverse industries. With experienced people in latest technology, niche platforms, System Management, Project/Product Management, Data DevOps, Multichannel Customer Engagements, Agile delivery model and more; the team today caters to the IT System needs of all the Commercial functions including Sales, Marketing, Market Access, Commercial Effectiveness, and Medical Affairs. As an IT business partner to the Commercial functions, Commercial IT India has also embarked on the Global IT transformation journey by implementing new and Agile ways of working with focus on learning, simplicity, standardization and efficiency. Commercial IT India in its journey of last 10 years has come a long way in expanding its global footprint across all 7 Regions in IO, North America Operations and Commercial Strategy and Corporate Affairs in HQ & IO. Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, were working toward something bigger than ourselves, and its a collective effort. Join us! Together, we go further. Together, were life changing. Contact To submit your application, please upload your CV online (click on Apply and follow the instructions). Deadline 7th April 2025 Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, were life changing.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & Consulting
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Senior Manager-Application Service Management
Contact Details:
Company: Novo NordiskLocation(s): Other Karnataka
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Keyskills: IT Service Management Leadership Team Management ITIL ServiceNow Communication Stakeholder Management Relationship Building ProblemSolving
Fraud Alert to job seekers!
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