As a customer service executive at Silgate Solutions, you will be responsible for providing exceptional service to our clients. Your proficiency in spoken English will be key in effectively communicating with customers and resolving their issues. Key Responsibilities Responding to customer inquiries via phone, email, and chat in a timely and professional manner. Handling customer complaints and ensuring they are resolved to the customer's satisfaction. Providing product information and guidance to customers. Processing orders, returns, and exchanges accurately. Collaborating with other departments to ensure a seamless customer experience. Maintaining customer records and updating information as needed. Identifying and implementing process improvements to enhance customer satisfaction. If you are a customer-oriented individual with excellent English communication skills and a passion for providing top-notch service, we want you on our team at Silgate Solutions. Apply now to join our dynamic and rewarding work environment. About Company: Silgate Solutions Limited is one of India's leading IT solutions provider offering software development, web development, healthcare IT solutions, international call centers, business process outsourcing (BPO), knowledge process outsourcing (KPO), legal process outsourcing (LPO) services, and more. The company offers end-to-end IT solutions covering a wide range of industry verticals and the service portfolio encompasses all inbound, outbound, data conversion, data processing, and data management services.,
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not Specified Role/Responsibilies: Customer Service Executive in Thane Job in
Contact Details:
Company: Silgate Solutions Ltd Location(s): Other Maharashtra