MIS Analyst - Pune - Mphasis - 2 to 4 years of
- Mphasis
- 2 - 4 years
- Pune
- 11 months ago
- Email to a friend
- Report this job
Job Description
Role: MIS Analyst
Designation: Sr Officer
Mphasis Resource Level - 3
Department: Operations Support
Reports to: Team Leader or Manager
Summary:
The MIS Analyst is responsible for compiling, maintaining, and distributing reports, including Daily, Weekly, and monthly reports. Develop consistent Global reporting methodology to solution, standardize, and automate all reports.
Responsibilities:
Compile, maintain, and distribute reporting including Daily Reporting compile and report all work coming in and completed; Weekly Reporting compilation of above Daily Report covering each calendar week of work; Monthly Reporting Monthly Report package compilation of Daily Report covering every calendar month for each line of business in multiple formats
Validate accuracy of data to identify any possible issues or concerns
Enhanced reporting system implementation to automate (using VBA) recurring reports: Develop consistent reporting methodology with Senior Management to solution, standardize, and automate all Global reports
Excellent metrics and analytical skills
Self-motivated, dynamic team player assisting team to strengthen Global reporting
Ability to be agile in a fast paced and complex work environment
Assist Work Force management with call flow analysis and suggestions
Work closely with management and other site personnel to achieve high level goals and promote a focus, goal driven environment
Maintain and track accurate records of PTO accruals, attendance, and time off usage via Workforce Management system
Observe and monitor inbound and outbound call volume and create a strategic plan to improve and maintain KPI attainment
Identify and analyze data trends as they develop and communicate recommendations effectively to management in order to maintain KPIs
Provide recommended intervention activities to address quality metric opportunities identified
Work with Operations, and Remote Centers to manage and resolve downtime and telephony issues
Send out hourly performance updates including interval and intraday SLs, % to forecast, ASA, and callouts
Required Skills:
Excellent MS Excel skills and good knowledge of other MS office applications.
Should know macros
Excellent Analytical Skills and attention to detail
Highly numerate with real ability to manipulate numerical data
Ability to work independently and be accountable for the expected client deliverables
Demonstrated ability to communicate effectively and professionally with internal and external associates
Ability to exhibit professionalism
Good communication skills and ability to influence key decision makers
Excellent data analysis skills with high level of attention to detail
Brings professional knowledge related to the role assigned and area supported by applying:
Education:
Graduation in any stream, Diploma holder, or high school pass out.
Working conditions and requirements:
Training and work location from office.
Should be ready to work in a 24x7 environment with rotational shifts
Work From Home will be at companys discretion only
In case of work from home, should have a reliable and fast WiFi connection at home.
In case of work from home, should be ready to connect via video during training and 1 on 1 discussions.
Should have a safe and suitable work environment at home
Should be able to work as per the break/lunch timings allocated by the supervisor
Selection Criteria:-
MS Excel Test
Interview
Skills
PRIMARY COMPETENCY : WFM PRIMARY SKILL : Schdlg&Capacity Planning PRIMARY SKILL PERCENTAGE : 100
Job Classification
Industry: IT Services & ConsultingFunctional Area:
Role Category: Operations Support
Role: Operations Support
Employement Type: Full time
Education
Under Graduation: Diploma in Any Specialization, Any GraduatePost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: MphasisLocation(s): Pune
Keyskills: MIS excel macros data analysis vba team leading forecasting workforce management MIS Rporting wfm
Similar positions
Mphasis
Mphasis Limited Grow and Win with MphasiS MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40, 000 professionals servi...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
