Senior Support Engineer Job in Renovision
- Renovision Automation
- 4 to 8 Yrs
- Mumbai
- 16 days ago
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Job Description
- Location- Navi Mumbai Airport, Ulwe, Navi Mumbai Experience- 4+ years JD- Job duties include, but not limited to: The candidate will be responsible to performing health checks of servers and network devices on pre-defined frequency. SLA Management: Make sure that the SLAs targets are met for the incident in shift. Make sure that proper escalation process is followed in case there is a possibility to miss the SLA of any incident. Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency. Keeping track of scheduled maintenance activities and ensure on time completion. Keeping track of the new released patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure. Coordination with network, ISP and other vendors in case of failure due to unavailability of their services impacting system performance. Monitoring the incident trend at site and perform detailed analysis and keep on identifying the improvement areas. Monitor cybersecurity threats and implement necessary measures. Oversee daily operations and ensure high service levels for end users. Administer, configure, and optimize AODB, RMS, and FIDS systems to support seamless airport operations. Perform routine maintenance, patching, and system updates to ensure high availability and security. Monitor system performance, troubleshoot issues, and implement corrective actions. Manage system backups and disaster recovery plans to ensure data integrity and business continuity. Support system integrations between AODB, RMS, and FIDS with other airport IT systems (e.g., BHS, ATC, airline systems). Ensure data consistency and accuracy across all systems. Collaborate with airlines, airport authorities, and technology vendors to implement new solutions. Job Requirements: Minimum 5 years experience in Aviation IT support or 8 years experience in IT industry Bachelors Degree in IT/Computer Application or equivalent. Strong understanding of Microsoft Servers, Microsoft SQL Database, Microsoft Message Queuing (MSMQ), Familiarity with airline/airport operations, terminology and culture is preferred Excellent interpersonal skills are essential Strong work ethic, detail oriented as well as excellent oral and written communication skills Preferably have MCSA certification. Candidate should have minimum 2-year experience on VM servers. Candidate should understand the best practices of ITIL, have clear understanding on SLAs, severity levels, Incident Management, Problem Management, Change management, Service Requests etc. Hands-on experience with AODB, RMS, and FIDS administration. Job Type: Full-time Shift: Rotational shift Ability to commute/relocate: Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC What is your expected CTC What is your notice period How many years of experience do you have in AODB, RMS, and FIDS administration What is your current location How many years of experience do you have in servers and networks Do you have experience in aviation industry Experience: total work: 4 years (Required) Work Location: In person,
Employement Category:
Employement Type: Full timeIndustry: Engineering / Construction
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Senior Support Engineer Job in Renovision
Contact Details:
Company: Renovision AutomationLocation(s): Mumbai
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Keyskills: RMS ITIL Incident Management Problem Management Change management Microsoft Message Queuing MSMQ
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