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customer service export Job in Busisol @ Busisol Sourcing India

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 customer service export Job in Busisol

Job Description

    we are hiring for customer service export we need experiences of 2 to 4 years of Shipping Industry there is 6 month contract after 6 month it will make it permanent job Maintaining customer focus at all times and answering customer enquiries using the standard guidelines Having knowledge of online bookings and port Operations Discussing with sales team & placing the order with shipping line Following-up for Hazardous approval/VGM with shipping line & booking confirmation before cargo dispatch Sending load list to shipping line & sending on-board confirmation to customer Sending bill of lading to customer on time Tracking the container & ensuring that it reaches the port on time Supporting the sales team and building both internal and external relationships across business Liaison between clients and operations & other departments to ensure efficient service is delivered to the client Taking ownership of complaint and queries and proactively resolving the same Ensuring that all customer queries are well-investigated and resolved and escalating queries if appropriate to Manager CS Dealing with Transporters, Lines, CHAs and extreme Co-ordination with clients independently Coordinating with overseas agent for shipment status Coordinating with operations dept for dock stuffing Coordinating with transporter for factory stuffing Maintaining records of all transactions & interactions made with customers Collating customer feedback and suggest process improvements Contribute ideas towards how to continually improve customer experience Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 6 months Benefits: Health insurance Provident Fund Schedule: Monday to Friday Weekend availability Language: English (Required) Hindi (Required) Work Location: In person,

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: customer service export Job in Busisol

Contact Details:

Company: Busisol Sourcing
Location(s): Other Gujarat

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Keyskills:   Customer Service Port Operations Sales Coordination Client Relationship Management Process Improvement Complaint Resolution

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₹ Not Specified

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Busisol Sourcing India

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