Area Service Manager - Pune,Lucknow,Rajkot @ Busitants

Job Description

We are amongst the top 10 business houses in India. Our footprint stretches over a wide range of industries, spanning automobiles (two wheelers manufacturer and three wheelers manufacturer), home appliances, lighting, iron and steel, insurance, travel, and finance.

The group's flagship company is ranked as the leading three and two-wheeler manufacturer and the brand is well-known across more than 70 countries.

Job Title: Area Service Manager

Work Location: Lucknow, Bhopal, Nagpur, Pune, Baroda, Rajkot.

Experience: 3 to 8 years

Key responsibilities

• Handling territory as ASM.
• Step up the customer experience.
• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
• Product performance feedback and competition benchmarking.
• TPM Implementation at Dealerships and drive the Service agenda
• Tracking competitor activities and keeping abreast with the latest trends and requirements.
• Readiness for new products.
• Product failure report and  analysis to HO team.
• Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
• Service network/ Capacity expansion as per DSS norms Dealers & ASDs.
• Control on Warranty Claims
• Promoting Sales by providing service support.
• Promoting Genuine Spares Sales.

Job Classification

Education

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Keyskills:   Service Engineering Service Improvement Service Delivery After Sales Service Warranty Management TPM Implementation Service Operations