Professional, Collections - Gurgaon - Fiserv

• Responsible for business-to-business collections efforts primarily for US Clients
• Accounts Receivables from initial contact till closure.
• Review the accounts of the team member and assist them to reduce the AR.
• Ensure the Team bonding is in place.
• Ensure that team member submit the required deliverables as per agreed SLA.
• Ensure you display apt leadership skill which makes the team comfortable to approach you for their concerns
• Review assigned worklist daily & act as per requirements on various client accounts.
• Dispute Management Handling client invoicing disputes
• Maintain recurring contact with clients with past due receivables & resolve discrepancies if any identified through timely inter-department coordination.
• Maintain up to date notes in the system for the collections related interactions taking place through email or calls.
• Support other departments such as client management, billing, or cash applications with their inquiries pertaining to open AR or any deductions from client.
• Provide appropriate notes for AR reviews with business owners.
• Will be responsible to meet assigned monthly, quarterly & yearly goal in alignment with business requirement.
• Must be flexible with shift timings.

What you will need to have:

• Comprehensive knowledge on O2C
• Strong verbal and written communication skills, and excellent customer service skills
• Strong working knowledge of Power BI, SAP/ S4 HANA, MS Office (Excel, PPT and Word)
• Strong Analytical skill Team management skill Presentation skill
• Foster the environment of Team bonding & Can-do-attitude Innovation and change management skills.

What would be great to have:

• Advanced Excel knowledge with macro building skill
• Cross functional knowledge like Cash Apps, Billing, PTP or Financial reporting skill