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Team Lead Collection Specialist Team Job in @ Sanskar Staffing

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 Team Lead Collection Specialist Team Job in

Job Description

    Responsibilities

    Maintain the discipline of the team in terms of Login/Logout and Breaks.
    Providing the detail information on the issues of customers related to Onboarding calls
    Auditing the calls of the teammates and looking for areas of improvement on calls.
    Giving the training to the new joinees as well as to the team in case it is required
    Maintain the leave request of the team members as per the workload with a proper
    tracking system.
    Looking into the requirement of the headcount as per the load,so that we can hire the
    staff accordingly.Focusing on the Conversion percentage to bring it above the current percentage of 4%
    Make sure that team is achieving the daily benchmark of 400-450 calls.
    Make sure that the team is giving the detailed information to the customers as per the
    guidelines given to them.
    Make sure that the audit rating should go up on a monthly basis from the current rating
    of 3.01, which can only be done with proper auditing.

     

Employement Category:

Employement Type: Full time
Industry: Financial Services
Role Category: Audit
Functional Area: Not Specified
Role/Responsibilies: Team Lead Collection Specialist Team Job in

Contact Details:

Company: Sanskar Staffing
Location(s): Bengaluru

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Keyskills:   collection qa quality auditing team lead

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